We are building a strong tradition of providing quality goods and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
Checkout - We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase your credit card will be processed by hickory hollow. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties. We do not share or sell email addresses.
My Account - When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.
Newsletter – When you log into our site, you automatically are on the newsletter list. We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we're sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.
Information We Don't Collect- When you visit and browse our site, we do not collect your name, email address or any other personal information unless you log in.
How We Use Email- After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
About Information We Share With Others- We do not, under any circumstances, share or sell your information to anyone.
Information We Do Not Share With Others- We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.
We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.
How To Remove Your Name From Our Mailing List-call the winery 607-243-9114 and request removing your name from the list.
Updates To Our Information Practices- We're always looking for ways to improve our site's features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to "opt-in" for correspondence from other companies.
Questions or Comments - Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to call 607-243-9114. We're always happy to help.
Shipping- All orders are shipped with in five (5) days. Shipping cost are determined when an item is selected using the shopping cart or time of purchase. Wine deliveries are thru UPS and an adult signature is required . All gifts (shirts and hats) will be sent USPS.
Refund Policy- If you should receive an incorrect order contact the winery 607-243-9114. We do our best to be sure all our advertised items are in stock and ready for shipping. There can be times when we are temporally out of items. When we are out of stock on items we will contact you for a refund or another selected item.
We are committed to keeping secure the data you provide us, and will take reasonable precautions to protect your personally identifiable information from theft, loss, misuse or alteration. Agents or contractors of the website, who have access to your personally identifiable information to permit them to provide services for us, are required to keep the information confidential and are not permitted to use this information for any other purpose than to perform those services for us. The information provided to the web site covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it.